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We strive to have products in stock and ready to ship when you order. Our website is up to date with current available options. During check out we provide you with the inventory status of every product. If an item is unavailable we will provide you with the date that we expect to ship that product.
Individual products on website reflect current pricing and subject to change.
Most orders ship within as soon as an order is received.
Freight cost is calculated for each item in the Shopping Cart Check out. Any applicable freight surcharge will be displayed when you place the item in your shopping cart as well during checkout.
We do not ship to P.O. Boxes.
Heavy or oversize items may be subject to a surcharge in addition to the regular delivery and handling charges listed above. Any applicable freight surcharge will be displayed when you place the item in your shopping bag; in our catalog, the surcharge appears in parentheses after the item price. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page.
At present Belle Maer Harbor does not ship to addresses outside of the U.S. and its territories (Puerto Rico, U.S. Virgin Islands and Guam). We also do not ship to APO/FPO addresses.
Although rare and in the event of a return, we have some very specific policies. Keep in mind, all products may have their own manufacturers warranties and handling of returns.
Belle Maer Harbor is proud of our selection of merchandise we offer and want you to be satisfied with your purchase. If an item fails to meet your expectations, simply contact our office to discuss the reason for your concerns. We regret that items will not be returned unless there is a shipment error or manufacturing defect prior to wearing. This does not include shipping damages, and shipping errors. Please note that items classified by Belle Maer as returnable MUST be in all the original packaging to protect the item during transit.
Shipping Errors and Damages
If your order arrived damaged, refuse the order with the shipping carrier upon attempted delivery for obvious damage. For hidden damage you will need to file a claim with the shipping company, which we will assist with. Also, your assistance in providing photographs and/or other evidence is much appreciated and will help expedite a solution. If a packing error occurred, please contact us immediately. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately; your credit card will be charged for the second shipment, but you will be credited for the original item including delivery and handling once the return has been processed. Please contact us
Canceling an order
To cancel an order of a backordered item, please log into your account or contact us. Please note that some back ordered items will ship prior to the date stated in the shopping cart/My account area when you checkout. Belle Maer Harbor cannot cancel an order for any item after the item has been picked for shipping.
How to return merchandise
Extremely rare, you will be provided our suppliers information and/or with instructions and a packaging slip return. Please refer to the return instructions on your packing slip and make sure your package is insured and prepaid. The item(s) must be in all original packaging to protect during transit. We cannot accept C.O.D. packages.
Return shipping address will be provided at the same time a Return Authorization (RTA) number is issued. The RTA number must be written on the return freight paperwork and on the carton.
Please allow one billing cycle for a credit card refund to appear on your statement. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged. Gift returns may also be issues up to equal value of item purchase price at time of purchase at Belle Maer Harbors descretion.